Terms Of Service
Welcome to MISHMASH. By accessing and using our platform, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please review them carefully before using our services.
1. Acceptance of Terms
By creating an account or using MISHMASH’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which together govern your use of the MISHMASH platform.
Account Responsibility: You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. MISHMASH reserves the right to suspend or terminate accounts in cases of unauthorized use or security breaches.
2. Selling on MISHMASH
As a seller, you agree to the following conditions for listing and selling items on MISHMASH:
Item Quality Standards: Only items that meet our strict quality guidelines will be accepted for resale. This includes items that are clean, freshly laundered, free of odors, stains, rips, tears, or other visible damage. All items must be in good condition to ensure customer satisfaction.
Category Restrictions: At this time, MISHMASH only accepts dresses. Any items that fall outside of this category are prohibited. This may change as we evolve our offerings.
Label Requirements: Each dress must have its original size, brand, and care labels intact. Items lacking any of these labels will not be accepted for resale on our platform.
Submission and Listing: Once your items are submitted to MISHMASH, our quality control team will review each piece to ensure compliance with our standards. Accepted items will be listed on the platform, and sellers will be notified once their items are live.
Unclaimed Items: If non-eligible items are not claimed within 3 weeks, whether picked up or arranged for return delivery, they will be either donated or responsibly recycled.
3. Buying on MISHMASH
By purchasing items through MISHMASH, you agree to the following terms:
Item Descriptions: While we take great care to provide accurate and detailed descriptions of each item, buyers acknowledge that they are purchasing secondhand items which may exhibit minor wear consistent with prior use.
Order Fulfillment: MISHMASH will process and ship orders promptly upon confirmation of payment. Delivery times may vary based on the buyer’s location and external conditions within Egypt.
Returns and Refunds: In the event that an item does not match the description provided or has undisclosed defects, buyers have the right to request a return within the specified period outlined in our Return Policy. Refunds will be processed in accordance with MISHMASH’s Return Policy.
4. Prohibited Activities
To maintain the integrity of our platform, all users are prohibited from engaging in the following activities:
Misrepresentation of Items: Sellers are strictly prohibited from sending counterfeit items.
Fraudulent Transactions: Any attempt to engage in fraudulent behavior will result in the immediate suspension or termination of your account.
5. Payments and Fees
Commission: MISHMASH will deduct a commission from the sale price of each item. The specific commission rate will be communicated to sellers at the time of listing, for more information, please check our payouts page. After the deduction of the commission, the remaining balance will be credited to the seller’s account.
Seller Payouts: Sellers can choose to either withdraw their balance or use it towards future purchases on the MISHMASH platform. Payouts are subject to processing timelines depending on the payment method selected.
Pricing Transparency: MISHMASH ensures transparent pricing for all transactions. Buyers will be charged the displayed price at checkout, inclusive of applicable taxes.
6. User Obligations and Conduct
As a MISHMASH user, you are responsible for:
Providing Accurate Information: You agree to provide accurate, current, and complete information during registration and while using the platform. MISHMASH reserves the right to terminate accounts with false or incomplete information.
Compliance with Laws: Users agree to comply with all applicable Egyptian laws, regulations, and customs requirements when using our platform, including those related to the sale and purchase of secondhand goods.
7. Limitation of Liability
MISHMASH shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the platform, including but not limited to loss of revenue, profits, or data.
While we strive to maintain the highest levels of service, we do not guarantee continuous, uninterrupted, or secure access to the platform, as operation may be affected by factors outside of our control.
8. Intellectual Property
All content, trademarks, service marks, logos, and intellectual property on the MISHMASH platform are the property of MISHMASH or its licensors. Users are prohibited from using, copying, or distributing any content from the platform without explicit permission.
9. Changes to Terms of Service
MISHMASH reserves the right to modify or update these Terms of Service at any time. Changes will be effective upon posting to the platform, and continued use of the platform constitutes acceptance of the revised Terms. Users will be notified of significant changes via email or within the platform.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Egyptian courts.
11. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Email: support@mishmash-store.com
Phone: +201220327680
Tax ID: 765-881-055