My MISHMASH Dashboard is your personalized space to manage every aspect of your account and selling activity. Here’s what you can do:

Account Tab: Update your personal details, including your name, WhatsApp number, email, and address.

Orders Tab: Track the status of your orders.

My Listings Tab: View and manage the dresses you’ve listed for sale on MISHMASH.

Sold Items Tab: Keep track of items you’ve successfully sold.

Earnings & Payouts Tab: Monitor your earnings, request payouts, and stay up to date on your transactions.

Your dashboard is designed to give you full control and transparency, making it easy to navigate and manage your MISHMASH journey.

At MISHMASH, we currently focus exclusively on accepting dresses for all occasions, with plans to expand into other categories in the near future. Here’s a detailed look at what we accept:

Casual Dresses: Perfect for everyday wear and comfortable outings.
Professional Dresses: Ideal for work and business meetings.
Cocktail Dresses: Stylish choices for evening events and parties.
Soirée Dresses: Elegant options for formal events and gatherings.
Prom Dresses: Stunning selections for prom nights and formal dances.

Currently we do not accept bridal dresses, local brands, & tailor-made dresses but plan to in the future. Our aim is to provide a wide variety of stylish and high-quality dresses to suit every occasion.

Every dress that we accept undergoes a meticulous 9-point quality inspection and authentication check to ensure it meets our Condition Standards.

Pro Tip: We recommend sending pieces that are currently on-trend and suitable for the current and upcoming seasons. This ensures that your items have the best chance of being sold quickly and efficiently. For more information, check the Selling Guide.

At MISHMASH, we make it easy for you to send us your items. Here’s how it works:

1. Request a Pickup: Visit the Sell With Us page to request a pickup. We’ll arrange for a courier to collect your items directly from your location in Cairo or Giza. MISHMASH will handle the pickup fees upfront, and these fees will only be deducted from your earnings once your item is sold and you request your payout.

2. Prepare Your Items: Ensure that all items are dresses and meet MISHMASH's Condition Standards. Items should be clean, in excellent condition, and free from significant wear or damage.

Non-Eligible Items
If you send items that are not dresses or do not meet our standards, you have two options:

• Pick Up: You can come and pick them up from our location.
• Return Shipping: We can ship them back to you for a fee.
  

Check Selling Guide for more information.

Unclaimed Items
If an Item is not accepted, you can choose one of the following options:

- Return Option: Request to have the unaccepted Items returned for a processing fee.
- Collection Option: Collect your unaccepted Items from our location within 1 month of notification.
- Donation or Recycling Option: Choose to have your unaccepted Items responsibly donated or recycled. If no action is taken within 2 months of notification, the Items will become MISHMASH’s property and will be responsibly donated or recycled. For more details, please Contact Us.

Pickup Options
We offer two pickup services, tailored to the needs of your dresses:

• Standard Pickup (via courier): Ideal for most dresses that can be neatly folded and transported in protective flyers.
• Premium Pickup: Designed for large gowns or delicate pieces that require special handling.

Pickup fees vary based on the service selected and will be seamlessly deducted from your payout, ensuring a smooth, hassle-free process.

At MISHMASH, we handle your items with the utmost care and precision from the moment they arrive. Each item goes through a rigorous 9-point quality inspection process where our trained inspectors check for any major flaws, verify brand authenticity, and ensure the items meet our high standards.

We take accurate measurements to provide precise sizing information and thoroughly examine the quality of fabrics and materials. Additionally, all hardware, including zippers and buttons, are tested for functionality. Before listing, each item undergoes a final comprehensive quality check to ensure it matches its description and adheres to our stringent standards.

We also implement strict hygiene protocols to ensure all items are clean, fresh, and ready for new owners. Items that do not meet our standards can either be returned to the seller or donated, depending on the seller’s preference. This meticulous process guarantees that only the highest quality and authentic items are listed on MISHMASH, providing buyers with confidence in their purchases.

At MISHMASH, we uphold stringent quality standards to ensure only the best items are accepted. Here’s what we look for:

1. Clean: Items should be sent clean, to avoid additional cleaning fees.
2. No Signs of Significant Wear: Items should be free from pilling, fading, and shrinkage.
3. No Damage: Items must be free from rips, stains, odors, and missing parts.
4. No Alterations: Items should have no alterations, including missing size, care & hang labels.

What We Accept:

- Dresses for all occasions (casual, professional, cocktail, soirée, prom)

- Items that meet our cleanliness and conditions criteria

What We Do Not Accept:

- Anything other than dresses

- Bridal dresses (currently not accepted, but we will in the future)

- For now, we are not accepting local brands. This might change in the future as we expand, so stay tuned!

- Items with significant wear or any damage

- Altered items or those missing size, care, & hang labels

For more information, please check the Selling Guide

Clean Out Tips:

Inspect Before Sending: Ensure items are clean as well as free from damage and signs of wear.
Check Hidden Spots: Examine areas like behind the neck, underarms, and seams for wear and tear.
Empty Pockets: Remove all personal items from pockets.

What happens to items that do not meet our condition standards?

If you send items that are not dresses or do not meet our standards, you have two options:

Pick Up: You can come and pick them up from our location.
Return Shipping: We can ship them back to you for a fee.
Donation or Recycling: Alternatively, items can be donated to charity or responsibly recycled, depending on your preference.

At MISHMASH, we maintain the highest standards for quality and authenticity. If your items do not pass our rigorous 9-point quality inspection, you can choose one of the following options:

• Return Option: Request to have the unaccepted Items returned for a processing fee.
• Collection Option: Collect your unaccepted Items from our location within 1 month of notification.
• Donation or Recycling Option: Choose to have your unaccepted Items responsibly donated or recycled. If no action is taken within 2 months of notification, the Items will become MISHMASH’s property and will be responsibly donated or recycled.

Clarification for Scenarios

• If you submit multiple Items and a portion is not accepted, you may request the return of those unaccepted Items. The return shipping fee will either be deducted from your future payout (once your accepted Items are sold) or paid in advance.
• If all submitted Items are not accepted, you may either:

1. Collect the unaccepted Items from our location within 1 month, or
2. Pay the return shipping fee to have the Items sent back to you.

If no option is selected within the specified timeframe, the Items will automatically be donated or recycled in line with our commitment to sustainability. This ensures that items not meeting our standards are still put to good use, supporting charitable causes and reducing waste. Our process guarantees that only the best items are listed on MISHMASH, providing buyers with confidence in their purchases. For more information please check Our Seller Terms

MISHMASH determines listing prices based on:

- Brand, condition, demand, and original retail value.
- Market trends and seasonal relevance.

Our algorithm evaluates each dress based on factors like brand, fabric, style, condition, and collection year. We also account for customs and taxes in Egypt to estimate what the item would sell for locally, ensuring fair, competitive pricing that reflects its true value.

Recognizing that many retailers discount last season’s collections by up to 60%, we incorporate these variations into our pricing. To showcase the savings, we calculate the estimated retail price using the original brand price or similar items on the market, highlighting the discount buyers enjoy compared to purchasing new.

MISHMASH adds a 15% buyer service fee on top of the dress price. This fee is charged to the buyer and is not deducted from the seller’s earnings. For example, if a dress is priced at EGP 10,000, the buyer will pay EGP 11,500 (inclusive of the 15% buyer service fee), but the seller’s earnings will still be calculated based on the dress price of EGP 10,000. Our mission is to empower smart, stylish choices that elevate your wardrobe and maximize value. For more information please Contact Us

Commission Tiers:

• Below EGP 20,000: Seller receives 75% of the dress price, and MISHMASH takes 25%.
• EGP 20,000 – 50,000: Seller receives 80% of the dress price, and MISHMASH takes 20%.
• Above EGP 50,000: Seller receives 90% of the dress price, and MISHMASH takes 10%.
• Items in our clearance collection (priced below EGP 1,500) have a fixed seller payout of 60%, as MISHMASH covers processing costs.

MISHMASH adds a 15% buyer service fee on top of the dress price. This fee is charged to the buyer and is not deducted from the seller’s earnings. For example, if a dress is priced at EGP 10,000, the buyer will pay EGP 11,500 (inclusive of the 15% buyer service fee), but the seller’s earnings will still be calculated based on the dress price of EGP 10,000.

Once listed, the seller cannot alter the price of their item. Any discounts or promotions applied by MISHMASH to encourage sales will affect the seller's earnings, as the seller's payout will be calculated based on the new discounted dress price, not the original dress price. For more information please Contact Us

At MISHMASH, getting paid for your sold items is simple and transparent. Here’s how it works:

Requesting Your Payout

To request your payout, log in to your Seller Dashboard and navigate to the Earnings & Payouts tab. The “Request My Payout” button will be greyed out during the 7-day return period. Once the return window closes, the button will turn black, and you’ll be able to click it to request your payout.

Payout Timeline

If an item is not returned within the 7-day return window, your earnings will become available starting from the 8th day after the sale. At that point, you can use the “Request My Payout” button in the Earnings & Payouts tab to initiate the transfer.

Current Payout Options

• Bank Transfer
• InstaPay
• Future store credit (coming soon)
  

Shipping Fees Deduction

We handle the shipping costs for collecting your dresses upfront. Once your dress(es) are sold and you request your payout, the shipping fees incurred to collect the dresses will be deducted from your total earnings. This will be clearly reflected in your Seller Dashboard.

Our process ensures clarity and ease, so you know exactly when and how you’ll be paid for your sold items. For more information please Contact Us

At MISHMASH, every dress undergoes our Refreshing Treatment, a multi-step process designed to ensure cleanliness and freshness. Each piece is carefully inspected and sanitized using fabric-safe methods that maintain the quality and integrity of the material. Finally, a light, fresh scent is added to leave the dress feeling clean, refreshed, and ready to wear. Our commitment to hygiene means you can shop preloved items with total peace of mind.

Every item we receive undergoes thorough quality inspection and sanitization before being listed. The items we accept are categorized into the following conditions:

New with Tags: Items are brand new, have never been worn, and include the original tags.

Like New: Items appear to have never been worn and show no signs of wear or flaws.

Very Good Condition: Items show very minimal signs of wear, such as light fading or tiny imperfections.

Good Condition: Items show moderate signs of wear, such as minor pilling, fading, or light stains, but are still in good wearable condition.

Additionally, select designer pieces undergo an extra level of scrutiny by our trained staff to check for any flaws and to verify authenticity.

At MISHMASH, the Buyer Protection Fee ensures that every purchase meets the highest standards of quality, cleanliness, and trust. Here’s what the fee covers:

Quality Inspection & Authenticity Verification

We conduct a 9-point rigorous quality inspection to ensure every dress meets our condition standards. For select brands, we verify authenticity to save you the trouble of worrying about the item’s legitimacy or quality.

Hygiene Guarantee

If an item isn’t received in a clean condition, we take care of it. Every dress is sanitized and refreshed to restore its original charm, so you can enjoy it with confidence.

Preloved, Yet Like-New Experience

We strive to make preloved feel new. From our refresh process to premium packaging, every detail is designed to give you the joy of opening something special—while promoting sustainable fashion.

This fee supports the care, attention, and added services that make shopping with MISHMASH a seamless and enjoyable experience.

Coverage:

We offer shipping services all over Egypt.

Shipping Fees:

Shipping fees are determined based on your location and the products in your order. Costs may vary depending on the number of dresses and the weight of your shipment.

Delivery Times:

Orders are typically delivered within one to three business days within Cairo and Giza.

Order Confirmation:

Once you place your order, you will receive an email confirmation with your order number. Please ensure you provide accurate contact information to receive shipment updates.

At MISHMASH, we aim to provide a straightforward and customer-friendly return process. You have the right to return any product within one week of receiving your order, provided it meets the following conditions:

You may return an item if:

• While we carefully inspect and describe each item, if you believe your purchase does not align with the quality or description we’ve provided, you may return the item. (In this case, we will take care of the shipping fees).

• You may also return the item if you simply changed your mind.

Conditions for Return:

The item must be in its original, unused condition, with the price tag intact and in its original packaging.

Refund Methods:

We offer the following refund methods:

• Same method used for initial purchase.

*store credit to be added in the future.

Guest Checkout Returns:

If you checked out as a guest and wish to return an item, your refund will be processed via bank transfer or InstaPay (if applicable).

Exchange Guidelines:

Exchanges can be made for items of the same price or higher, with any price difference paid. If you’d like to exchange an item for one of lower value, we will issue a gift card with the difference in value.

Guest Checkout Exchanges:

If you checked out as a guest and wish to exchange an item, you will receive a gift card with the value of your purchase.

Important Notes:

• Refunds will be processed through InstaPay or bank transfer, ensuring a smooth and efficient refund experience.
• If the returned product is not in its original condition or missing its tag, we will notify you and offer to send the item back. The shipping fees for the return will be your responsibility, and payment will be collected through InstaPay before shipping the item back.
• To ensure transparency, we kindly ask customers to inspect their items upon receipt and notify us within 24 hours if there are any concerns about the item’s condition.
• All items in our “Sale & Clearance” collection are not eligible for returns or exchanges.
• Shipping fees for delivery and returns are non-refundable and will be deducted from the original order value.
• A full refund is guaranteed if the error is on our part. For repeated returns, a restocking fee may apply.

Contact Us:

If you have any questions or require further assistance regarding our policies, please contact us or reach out to our customer support team:

• Customer Service Number: +201220327680
• Social Media: Facebook - Instagram
• Email: support@mishmash-store.com