My MISHMASH Dashboard is your personalized space to manage every aspect of your account and selling activity. Here’s what you can do:

Account Tab: Update your personal details, including your name, WhatsApp number, email, and address.

Orders Tab: Track the status of your orders.

My Listings Tab: View and manage the items you’ve listed for sale on MISHMASH.

Sold Items Tab: Keep track of items you’ve successfully sold.

Earnings & Payouts Tab: Monitor your earnings, request payouts, and stay up to date on your transactions.

Your dashboard is designed to give you full control and transparency, making it easy to navigate and manage your MISHMASH journey.

Coverage:

We offer shipping services all over Egypt.

Shipping Fees:

Shipping fees are determined based on your location and the items in your order.

Delivery Times:

Orders are typically delivered within one to three business days within Egypt.

Order Confirmation:

Once you place your order, you will receive an email confirmation with your order number. Please ensure you provide accurate contact information to receive shipment updates.

At MISHMASH, we aim to make your shopping experience as smooth and transparent as possible. Our return policy differs slightly depending on the type of item purchased.

1. Dresses

You have the right to return a dress within one week of receiving your order, provided it meets the conditions below.

A. While we carefully inspect and describe each item, if you believe your purchase does not align with the quality or description provided. (In this case, we’ll cover the shipping fees.)

B. You simply changed your mind after receiving the dress.

Conditions for Return:

The dress must be in its original, unused condition, with the MISHMASH price tag intact and in its original packaging.

2. Luxury Items (Bags, Shoes, Wallets, etc..)

To maintain the highest hygiene and authenticity standards, bags, shoes, and wallets are not eligible for returns.

However, customers are encouraged to inspect and try these items upon delivery before accepting the order.

If you choose to proceed with the purchase after checking the item, the sale becomes final.

MISHMASH accepts secondhand women’s dresses, designer bags, shoes and accessories.

We do not accept jewelry, watches, menswear, children’s or baby clothing, sleepwear, swimwear, bridal dresses, custom-made and altered pieces.

Every item that we accept undergoes a meticulous 9-point quality inspection and authentication check to ensure it meets our Condition Standards.

At MISHMASH, we’ve designed a simple and secure process to help you send your items with ease whether you’re selling dresses or luxury pieces like bags, shoes, and accessories.

Here’s how it works:

1. Request a Pickup

Visit the Sell With Us page to request a pickup. Once we receive your request, our process will vary depending on the item type:

For Dresses: A courier will collect your items directly from your location. MISHMASH covers the pickup fees upfront, which are later deducted from your earnings once your item is sold. (Premium pickup service also applies for delicate/ large gowns if needed)

For Bags, Shoes, and Accessories: Our team will contact you via WhatsApp to review clear photos of your items (front, back, inside, and 360° angles). Based on the photos, we’ll share a preliminary price range and outline any applicable costs. If your items are approved, we’ll arrange a premium private pickup using our company car to ensure safe handling and transport.

2. Prepare Your Items

Please make sure all items meet MISHMASH’s Condition Standards:

For Dresses: They should be clean, in excellent condition, and free from significant wear or damage.

For Bags, Shoes, and Accessories: Items must be authentic, clean, and in excellent condition, with no major flaws. Every item we receive goes through a multi-step inspection and authentication process before listing.

** Drop-Off: You can also choose to drop off your items at our location.

At MISHMASH, every item is handled with utmost care and goes through our rigorous 9-point quality inspection. Our trained specialists check for major flaws, verify brand authenticity, and ensure each piece meets our high standards.

We take precise measurements, assess fabric and material quality, and test all hardware for functionality. For designer bags and select luxury accessories, we partner with a certified global authentication provider using advanced AI technology to detect even the most sophisticated counterfeits.

Before listing, every piece undergoes a final quality and accuracy check to confirm details, pricing, and presentation. We also apply strict hygiene protocols to ensure all items are clean, fresh, and ready for new owners.

At MISHMASH, we maintain strict quality standards to ensure every listed item is authentic, clean, and in excellent condition.

What We Look For

- Clean and fresh — no stains or odors
- No significant wear, pilling, or fading
- No rips, missing parts, or alterations
- Original labels, hardware, and packaging intact

Examples of Non-Accepted Items

Dresses: noticeable holes, broken zippers or buttons, heavy pilling, splitting seams, large stains, or major tears.

Bags, shoes, and Accessories: broken hardware, deep scratches, peeling, fading, or splitting seams.

If an item doesn’t meet our standards, you can pick it up or request return shipping for a fee.

At MISHMASH, we maintain the highest standards for quality and authenticity. If your items do not pass our rigorous 9-point quality inspection, you can choose one of the following options:

• Return Option: Request to have the unaccepted Items returned for a processing fee.
• Collection Option: Collect your unaccepted Items from our location within 1 month of notification.
• Donation or Recycling Option: Choose to have your unaccepted Items responsibly donated or recycled. If no action is taken within 2 months of notification, the Items will become MISHMASH’s property and will be responsibly donated or recycled.

Clarification for Scenarios

• If you submit multiple Items and a portion is not accepted, you may request the return of those unaccepted Items. The return shipping fee will either be deducted from your future payout (once your accepted Items are sold) or paid in advance.
• If all submitted Items are not accepted, you may either:

1. Collect the unaccepted Items from our location within 1 month, or
2. Pay the return shipping fee to have the Items sent back to you.

If no option is selected within the specified timeframe, the Items will automatically be donated or recycled in line with our commitment to sustainability. This ensures that items not meeting our standards are still put to good use, supporting charitable causes and reducing waste. Our process guarantees that only the best items are listed on MISHMASH, providing buyers with confidence in their purchases. For more information please check Our Seller Terms

MISHMASH determines listing prices based on:

- Brand, condition, demand, and original retail value.
- Market trends and seasonal relevance.

Our algorithm evaluates each item individually, considering both international resale benchmarks and local market conditions — including customs and taxes in Egypt — to ensure prices accurately reflect their true resale value.

Our goal is to empower smart, stylish choices that elevate wardrobes and maximize value for both buyers and sellers.

At MISHMASH, we believe in transparent and fair earnings for our sellers.

For dresses, MISHMASH takes a fixed commission of 30% on each sale — meaning sellers receive 70% of the dress price.

For bags, shoes, and accessories, our commission ranges between 20% and 30%, depending on the brand, category, and resale value. The exact rate will be communicated directly via WhatsApp once your items are reviewed.

Payout Timeline

If an item isn’t returned within the 7-day return window, your earnings become available starting from the 8th day after the sale.

All payouts are processed on the 15th and 30th of each month, taking the 7-day return period into account.

Payout Methods

- Bank Transfer
- Instapay
- Cash
- Store Credits (+10%)

We cover all operational fees upfront to make the process easy and seamless for our sellers. Any applicable fees are only deducted after your item sells, ensuring no upfront costs for you.

Applicable fees may include:

Pickup Fees: For collecting your items from your location.
Return Fees: Applied only if a buyer returns your item after delivery.
Dry Cleaning Fees: If an item requires professional cleaning before listing.
Authentication Fees: For designer bags, shoes, and accessories that require third-party verification.

These deductions ensure transparency and maintain MISHMASH’s high standards of quality, presentation, and trust for every transaction.

At MISHMASH, every dress undergoes our Refreshing Treatment, a multi-step process designed to ensure cleanliness and freshness. Each piece is carefully inspected and sanitized using fabric-safe methods that maintain the quality and integrity of the material. Finally, a light, fresh scent is added to leave the dress feeling clean, refreshed, and ready to wear. Our commitment to hygiene means you can shop preloved items with total peace of mind.

Every item we receive undergoes thorough quality inspection and sanitization before being listed. The items we accept are categorized into the following conditions:

New with Tags: Items are brand new, have never been worn, and include the original tags.

Like New: Items appear to have never been worn and show no signs of wear or flaws.

Very Good Condition: Items show very minimal signs of wear, such as light fading or tiny imperfections.

Good Condition: Items show moderate signs of wear, such as minor pilling, fading, or light stains, but are still in good wearable condition.

Additionally, select designer pieces undergo an extra level of scrutiny by our trained staff to check for any flaws and to verify authenticity.

All luxury items at MISHMASH go through a multi-step authentication process. Our trained specialists inspect every detail, and for bags, shoes, and accessories, we partnered with a certified global authentication provider using advanced AI technology.

Only verified authentic pieces are listed, ensuring buyers shop with confidence.